Customer Service Training Courses
Does your customer service have The ‘X’ Factor?
Whether for profit or pride, generating revenue or keeping goodwill high levels of customer service are vital to any organisation. Good customer service is also one of the most important ways to achieve market differentiation, encourage loyalty and lower costs inside your business. We help our customers serve their customers better by helping them with the ‘X’ Factor:- EXcellent skills, whether telephone or face to face – we can boost your team’s skills with our ‘Brilliant Customer Service’ training course, and this is one of our most popular training courses.
- Managing and eXceeding eXpectations – making ‘under promising and over delivering’ and way of life.
- Creating a positive and personalise customer eXperience consistently.
- Reducing customer eXit by designing and training staff in customer retention.
- Improving sales by up and X-selling – our unique programme “Service with a Sale” has been attended by literally thousands of customer service people.
- Turning around technical and support issues by giving clear eXplanations – we have specialist help/technical support desk training courses.
- Dealing with more eXacting customers turning problems into opportunities.
 Free customer service handout - click here Bespoke and personalised sales training for the price of package courses. Experienced consultants from all industries. Call 0845 05 6386 |
Brilliant Customer ServiceThe overall objective for this
course is to raise customer service and support standards and instruct,
equip and inspire participants to delight customers at every
opportunity. The training is very practical and objective. There are
very clear and specific skills, models and techniques covered. One day
workshop. Service with a saleThis is an intensive
service and sales improvement training workshop. It is suitable for
indirect or customer-service focused telephone based staff and
approaches. Focus on up and cross-selling as well as raising service
experience and general sales effectiveness. Two one day workshops
(inbound and outbound). Dealing with difficult customersThis
is an advanced skills workshop which will better equip service
specialists to deal with challenging customer situations. There is
clear focus on improving loyalty and retention through better handling
of customer dissatisfaction. One day course. Customer service for technical specialistsManaging complex customer problems and service requests takes good technical knowledge and excellent customer skills. This course is customised around client specific situations and examines the standards, systems and skills for achieving high levels of customer satisfaction. Two day course. |
contact@grahamphelps.com for more information Click here for PDF of this page.
