communicate clearer and focus sharper. I do this through business
training, presenting and consulting. Since 1993, I have personally
trained and worked with over 20,000 people, in 25 different countries,
from hundreds of organisations. I have also written over ten books on
training and business. New for 2010
Closing better business - A complete program for sales improvement - click here
Example training courses
Brilliant customer service, business writing skills, consultative selling skills, coaching for managers, client consulting skills, closing better business, customer service for technical specialists, dealing with different cultures, dealing with difficult customers, getting the safety message across, how to sell well, PROFIT: key account management, persuasive presentation skills, solution selling for major accounts, smarter selling for tougher times, sales accelerator, service with a sale, strategies for the complex sale, solution and ROI selling, telephone skills and tactics, writing winning sales proposals, working smarter, business coaching click here
Free articles, resources and links
What makes my training different?Apart from years of business experience, and solid content, I have a focused enthusiasm for achieving effective learning. Every training course contains very clear and specific skills, models and techniques. The goal is measurable improvement. Participants will interact, discuss and plan new approaches based on many new skills and ideas, with real-life examples taken from their own situations. This means personalised training for the same price as standard off-the-shelf courses.
Each course features:
- Outstanding content with real substance
- Unique and personalised models
- Group exercises and team activities
- High degree of participation and interaction
- Advanced training skills, based on years of experience.
- Personalised and relevant examples
Recent clients:
Saudi Aramco, Xchanging, Sledge Creative, Sotheby's realty, Generator Systems, DST International, Pegasus Software, Dentsply, ASOS, Strutt and Parker, De Lage Lande, Intel, Logica, Adaptec, ATS Euromaster, AIG Financial Services, AIG Accident and Health, AIG Claims Service, Daimler AG, Travelsphere, Berkman Wines, Corney & Barrow, BT Openreach.Other past clients:
- Manufacturing: clients include Daimler-Chrysler, Citroen, Mono Pumps, Hazlewood Foods, Daresbury Labs, Weetabix, Nikon, Shell, Black & Decker, Bandag Tyres.
- Telecoms: clients include BT, Nortel, Alcatel, Vodafone, AT&T, Cable & Wireless, Atlantic Telecom & Orange
- Pharmaceutical: clients include Pfizer, Glaxo, Boots & Unilever
- Travel/Leisure: clients include Cosmos Group, American Express (Travel), Thomas Cook, Petchey Group, Avro & Distant Dreams
- IT/Technology: clients include Apple, Amadeus, Ingram Micro, Sony, IDC Semi Conductors, Motorola, Cisco, Gateway, CSF & Sun Micro
- Public Sector: clients include Prison Service, Home Office, Local Authorities, NHS Trusts & Consignia Group
- Retail: clients include Vodafone, BT & MFI
- Finance: clients include American Express, AXA Group, Barclays Bank, LIFFE & Abbey National
- Professional Services: clients include Connells estate Agents, Vision IT, Law Society, Aramark & BBC Worldwide
Roll-out programs:
Amadeus:Global Sales Programme, Sun Micro: European Sales Training Programme, Ingram Micro: Training of Entire Sales Call-Centre Team,Gateway:International Customer Service & Sales Project, American Express:Customer Service Strategy & Implementation, Daimler-Chrysler: Negotiation Skills for 120 Budget Holders, Prison Service: (Internal) Customer Skills for 100 Support Staff, Pegasus Software: Sales Accelerator training